I engaged Norton to provide leadership mentoring during a period of significant change within my organisation. Based on a premise of continuous learning, we developed blueprints and plans for establishing a learning environment based on psychological safety. Norton provided a practical and comprehensive background on the theory behind psychological safety and real examples of its application in industry. This was followed by identifying areas of pre-existing personal and team strength and weakness, and developing plans to emphasis the former while improving the latter. All phases of team working were addressed from forming teams to ultimate delivery. Norton’s method focused on a live issue in my team which allowed for the mentoring sessions to have immediate practical value. The materials and worksheets have allowed me to apply the methods I’ve learned more broadly to new challenges as they arise and offer a structured, considered path to forming and growing a team that feels safe in being open, self-aware and self-critical and in and developing ways to deliver improvements in how they work together. I have found this invaluable in establishing my new team which can quickly deliver to its potential.